Liping Jewelry

Our jewelry factory is located in Wuzhou, Guangxi, China — widely recognized as one of the world’s leading gemstone and jewelry manufacturing centers.

Wuzhou is internationally known for its gemstone cutting industry and strong jewelry supply chain. With years of experience in gemstone sourcing, cutting, and jewelry production, our team is able to maintain high-quality craftsmanship while offering competitive pricing directly to customers worldwide.

Having our own production resources and manufacturing network allows us to closely oversee every step of the process — from gemstone selection and custom design to final polishing and quality inspection.

By combining professional craftsmanship with direct factory production, we are committed to creating fine jewelry that is both beautiful and accessible.

We want you to shop with confidence. If you are not completely satisfied with your purchase, eligible items may be returned within a specified return period after delivery.

To qualify for a return:

The item must be unworn and in original condition

Original packaging and certificates should be included

The return request must be submitted within the allowed return window

Are Custom Jewelry Items Returnable?

Because custom and personalized jewelry pieces are specially made for each customer, custom orders are generally non-refundable and non-returnable once production has started.

However, if there is a manufacturing issue or quality problem with your order, please contact us and our team will work with you to find the best solution.

How Do I Start a Return?

To request a return, please contact our customer support team with:

Your order number

Photos of the item (if applicable)

Reason for the return

Our team will provide return instructions once the request is reviewed.

Who Pays for Return Shipping?

Customers are generally responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

When Will I Receive My Refund?

Once the returned item is received and inspected, refunds are typically processed within several business days. Refund timing may vary depending on your payment provider.

What If My Jewelry Arrives Damaged?

If your order arrives damaged or there is a problem with the item, please contact us within 48 hours of delivery. We will assist you as quickly as possible to resolve the issue.